Return Policy
Customers may request a return within 3 days of receiving their order by contacting us via WhatsApp at +961 81 993 952 or by email at hello@amyskidsandbabies.com.
To qualify for a return, products must be unused, unwashed, undamaged, and returned in their original packaging with all tags, labels, and accessories included.
For health and hygiene reasons, opened or used baby products cannot be returned. This includes feeding products, pacifiers, underwear, swimwear, and personal-care items. Returns for these items are only accepted if the product is damaged, defective, or incorrect.
Personalised, customised, and special-order products are not eligible for return unless they arrive damaged, faulty, or different from the item ordered.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos or videos of the product and packaging. We will review the issue and arrange a replacement or refund when applicable.
For returns due to a change of mind, the customer is responsible for return shipping costs. Original delivery fees are non-refundable.
Refunds are processed after we receive and inspect the returned item. Please allow 7–10 business days for the refund to be completed.
Order Cancellation
We understand that plans can change. If you would like to cancel an order before it is prepared or dispatched, please contact our customer support team as soon as possible at +961 81 993 952. We will do our best to assist with your request.
Orders that have already been prepared, shipped, or are in transit cannot be cancelled.